I would like to believe that a good attitude and a good response by a game creator in the face of an obvious error would inspire loyalty in players while acknowledging that it cannot override the essential entertainment quality or value of the game itself.
Fantasy Kingdoms have experienced a multitude of problems in the past few days. Free Gifts would not transfer, players could not visit other Kingdoms and often a player would apply to the Wishing Well in vain... Three months old, they obviously still are working on their game, but I have to admit that their willingness to admit to a fault and to compensate their players is admirable.
A few moments ago, when accessing my Kingdom, I received a message:
'We are sorry for all of the Maigc Storms and Fairy Dust lately. As a part of the Kingdoms Loyalty Programme, I have placed a very special Mana Chest in your Giftbox.
Contrast this with Farmville's response to an even greater series of disasters for players yesterday. Where Farmville is concerned, players have lost Animals, Barns, Gifts and other Items. Items placed on a player's land have vanished (permanently it seems) and the only response AFTER almost a full day of problems was that 'Farmville is aware of issues with loading Farmville and are actively working to resolve them'.
I personally lost a number of Gifts as well as a Japanese Trellis that Farmville gave me when I completed my Japanese Barn. I set the Trellis on my land today, having read a message from Zynga to the effect that the problems had been resolved and it vanished into thin air. Clearing my cache and reloading the game twice did not resolve 'the issue'... I would be much surprised if Farmville gave its loyal followers any compensation at all, let alone compensation equal to that given by Fantasy Kingdoms.